Terms & Conditions

Cooksey Catering
(Manor Hill House Limited trading as Cooksey Catering)
Website: www.cookseycatering.co.uk

These Terms & Conditions govern your use of this website and any orders placed with Cooksey Catering. By accessing, browsing or placing an order through our website, you agree to be bound by the terms set out below.

We may update these Terms from time to time. Please check this page periodically to ensure you are happy with any changes.

1. About Us

The terms “Cooksey Catering”, “we”, “us” or “our” refer to:

Manor Hill House Limited
Trading as Cooksey Catering
Manor Hill
Swan Lane
Upton Warren
Bromsgrove
B61 9HE

The term “you” refers to the user or viewer of this website.

2. Registration & Account Information

When placing an order through our website, you agree to provide accurate and complete information, including:

Your full name
Billing address (including postcode)
Delivery address (if different)
Contact telephone number
Email address

We use this information to:

Process and fulfil your order
Send confirmation and delivery updates
Contact you if there are any issues with your order

You are responsible for ensuring that all information provided is correct at the time of ordering.

3. Privacy & Data Protection

Cooksey Catering is committed to protecting your privacy.

We collect and store personal information you provide when placing an order or contacting us. This may include:

Name
Address
Email address
Telephone number

We may also collect website usage data such as traffic statistics and visitor behaviour to help improve our services.

We will only share your information:

Where required by law
With trusted service providers involved in fulfilling your order
Where you have given us consent

We may contact you with updates, offers or promotional information where you have opted in. You may unsubscribe at any time.

We take appropriate technical and organisational measures to safeguard your data.

4. Website Security

If you create an account and choose a password, you are responsible for keeping that password confidential. You accept responsibility for all activity that occurs under your account.

While we take reasonable steps to secure our website, we cannot guarantee that it will be free from viruses or technical interruptions. You are responsible for ensuring your own device security.

5. Orders

Contract Formation

A contract between you and Cooksey Catering is formed when you submit your order and receive confirmation from us.

Changes & Cancellations

If you need to change or cancel your order, you must contact us as soon as possible. We cannot guarantee that changes can be made once preparation has begun.

Delivery

We will deliver your order to the address specified at checkout using the delivery method selected.

Delivery times are estimates. While we aim to meet stated delivery dates, we cannot be held liable for delays caused by circumstances beyond our control.

If:

You fail to accept delivery
Incorrect delivery details are provided
Access is not possible

we may cancel the order and a refund may not be issued.

Stock Availability

All food is freshly prepared. In rare cases, items may become unavailable. If this occurs, we will contact you to:

Offer a suitable alternative, or
Issue a refund for the unavailable item

6. Click & Collect

Where Click & Collect is offered:

We will confirm your collection time and location
Orders must be collected at the agreed time
If you cannot attend, please contact us to rearrange

If someone collects on your behalf, they must provide proof of the order confirmation.

We are not liable for loss or inconvenience caused by delayed collection or unavailable items. Refunds will be issued for any missing products.

7. Pricing & Payment

All prices are displayed in GBP (£).

Prices are those shown at the time you place your order. In the event of a clear pricing error, we reserve the right to cancel or amend the order.

Delivery charges (where applicable) will be clearly displayed before checkout.

Payment must be made in full at the time of ordering via the payment methods available on the website.

We do not charge your card for items that are unavailable and not supplied.

8. Refunds & Quality

We take pride in the quality of our food and service.

Please inspect your order immediately upon receipt.

If you believe:

An item is damaged
An item is incorrect
An item does not meet expected quality standards

please contact us promptly with details and, where possible, photographs.

Where appropriate, we will:

Replace the item
Offer a refund
Provide a suitable resolution

We operate an open and fair approach and aim to resolve any issues quickly and professionally.

9. Food Safety

It is your responsibility to:

Store food appropriately upon receipt
Follow any storage or reheating instructions provided

We cannot accept liability for issues arising from improper storage or handling after delivery or collection.

10. Limitation of Liability

To the fullest extent permitted by law, Cooksey Catering shall not be liable for:

Indirect or consequential losses
Loss of income or business
Delays caused by events outside our reasonable control

Nothing in these Terms excludes liability where it would be unlawful to do so.

11. Intellectual Property

All content on www.cookseycatering.co.uk, including text, images and branding, is the property of Cooksey Catering or used with permission.

You may not reproduce, distribute or use website content without written consent.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

If you have any questions regarding these Terms & Conditions, please contact Cooksey Catering via the website contact form or by post at:

Manor Hill House Limited
Trading as Cooksey Catering
Manor Hill
Swan Lane
Upton Warren
Bromsgrove
B61 9HE